BT Shop is happy to provide technical advice and assistance on the BT range of products (please see the telephone numbers below to find the product you have a query about), however we regret to advise that this service cannot be extended to products from other manufacturers. If you have a technical query about a non BT branded product, then please contact the relevant manufacturer directly. Download a User Guide for Your BT ProductWe've developed a handy library containing User Guides (sometimes called manuals) for all BT's hardware products. All User Guides are in PDF format and can be downloaded with just a couple of clicks. To search for a User Guide specific to the product in which you're interested, please, then follow the on-screen instructions. You may also find very useful. Call the BT HelpdeskIf you have a technical question, or you need post-sales advice on any BT branded product, then please feel free to contact the relevant BT Helpdesk for the specific product in which you're interested., then use the navigation provided to find the specific product on which you need help where the appropriate helpdesk number will be listed.

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BT Tech ExpertsBT customers can subscribe to, an advanced technical help-desk who can assist with a range of devices. Their specialist knowledge covers assistance with set up, online security and dealing with viruses, installing software and backing up data. The UK based advisors are available 365 days a year from 08:00 to 23:00. For more information visit (GMT). Faulty BT ProductsIf you think you have a faulty BT product the first step is to contact our dedicated product helpdesks via a Freephone number so they can try and fix the problem for you.

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If they can't fix it they will give you a fault reference number which you can then use to return the product via our online system. To find out what number to call please visit and type your product name into the search box. Special Note for Textphone UsersCustomers who are Textphone Users (deaf, hard of hearing or speech-impaired customers) should prefix the specific Helpdesk number you need with 18001.

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Useful Numbers for Technical QuestionsOur customer advisers may not always have the niche technical expertise needed to resolve your issue, so we have provided the correct numbers to call for most eventualities.

You receive the error message 'You cannot install the 64-bit version of Office 2010 because you have 32-bit Office products installed'. 11/4/2019. 4 minutes to read. Applies to: Office 2010In this article SymptomsWhen you try to install the 64-bit version of a Microsoft Office 2010 suite or the 64-bit version of a Microsoft Office 2010 product, you receive the following error message at the beginning of the installation process: You cannot install the 64-bit version of Office 2010 because you have 32-bit Office products installed.

These 32-bit products are not supported with 64-bit installations:If you want to install 64-bit Office 2010, you must uninstall all 32-bit Office products first, and then run setup.exe in the x64 folder. If you want to install 32-bit Office 2010, close this Setup program, and then either go to the x86 folder at the root of your CD or DVD and run setup.exe, or get the 32-bit Office 2010 from the same place you purchased 64-bit Office 2010.The placeholder represents any version of Microsoft Office and also any component that you downloaded separately from the Microsoft Download Center that applies to Microsoft Office.

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See the 'More Information' section for a list of these products. CauseThe 64-bit version of Office 2010 is incompatible with the 32-bit version of Office 2010 products or with the 32-bit version of Office 2010 components that are listed in the 'More Information' section.Additionally, you cannot install 64-bit versions of Office 2010 products and 32-bit versions of Office 2010 products on the same computer. For example, if you install the 32-bit version of Microsoft Office Professional 2010 and then try to install the 64-bit version of Microsoft Project Professional 2010, you receive the error message that is mentioned in the 'Symptoms' section. ResolutionTo install the 64-bit version of Office 2010, you must uninstall the products that are listed in the error message. Note the products that are listed in the error message, and then follow these steps for your version of Windows. (The product names that appear in the error message are the same product names that appear in the Programs Control Panel that you will use to uninstall them.)To remove Office, see.You can also use the following instructions to remove a single component.

Windows Vista or Windows 7. While the error message is displayed on your screen, note the names of the products that are listed. Click Start, and then click Control Panel. Under Programs, click Uninstall a Program. Locate one of the products that you noted in step 1, right-click the product name, and then select Uninstall.

Repeat step 3 until you have uninstalled all the products that you noted in step 1.After you remove all previous 32-bit versions, you can try to install the 64-bit version of Office 2010. Known issues with this resolution Restart of your computer is requested during UninstallYou may receive a message to restart your computer, depending on the product that you are uninstalling. When this message is displayed, you must restart the computer to finish the uninstallation process.

If you do not restart your computer, you may receive different error messages when you try to install Office later. Application compatibility and the 64-bit version of OfficeWe strongly recommend that customers use the 32-bit version of Office 2010 even on 64-bit versions of Windows because of application compatibility. If you have add-ins on your computer, especially if you sync your mobile phone together with Microsoft Outlook, check with the add-in manufacturer to see whether a 64-bit version of the add-in is available before you install the 64-bit version of Office 2010.For more information about the differences between the 32-bit and 64-bit versions of Office, visit the following websites:Microsoft does provide 32-bit and 64-bit versions of the following components for Office 2010. You can install the 64-bit versions of these components to work with the 64-bit version of Office 2010. Microsoft Access Database Engine 2010.

Microsoft Access Runtime 2010More InformationThe following list includes those products that may be displayed in the error message and that must be removed in order to install the 64-bit version of Office 2010.