Micropay Meridian Software Roanoke
The Simpson’s comic book guy would surely rate Sage’s work as “worst. Ever.” while IT professionals can only lament being forced to undertake immediate upgrades of production software with no opportunity for internal testing, perhaps mirroring what would evidently seem to be no testing on the part of Sage itself.Sage MicrOpay Meridian is a leading Australian payroll product, responsible for the successful payment of potentially millions of Australian wage and salary earners nationally. Ordinarily MicrOpay users report high levels of satisfaction and jealously defend moving to other platforms. Sage may well have burned out its good reputation with its performance over the last month while payroll officers, already under pressure by the impending end of financial year, have had to work excessive hours to cope with the continued blunders pushed onto them by buggy software.The saga begins with MicrOpay Meridian version 6 being released on the 27th May 2013. Typically, it is common for payroll products to have new versions released prior to the end of the financial year as they contain legislative changes such as new tax tables, new superannuation rates, tax office compliant payment summary formats and so forth. Sage released a series of FAQs for what’s new in version 6 atWhat was less common, in fact, quite unheard of, was the release of service pack 1 on 14th June 2013. We’re not talking about a patch or a hotfix, but an entire “service pack”.
Release notes are available atThe major new feature of service pack 1 was the inclusion of the 2013/2014 financial year tax tables – which ordinarily would have been in version 6 – and noticeably a series of items marked as “resolved”, namely bugs, errors, problems and flaws introduced in version 6. The release notes conclude with a lengthy list of bugs still being investigated by Sage.It is important to note that bug fixes come at a cost; they reflect bugs found by ordinary hard-working payroll staff who found their tight weekly schedule interrupted by faults and errors in the process, introduced by the new version 6.0 software. Service calls were logged with Sage, databases backed up, and zipped and sent in for inspection.One week later Sage MicrOpay Meridian version 6 service pack 2 hit the electrons, with release notes online atAgain, this software had to be installed before payroll departments could perform end of financial year processing could occur.
As per the release notes, functionality from version 5 has been re-enabled, and other issues have been resolved while other known issues remained to be fixed.Less than a week later, June 27th 2013, Sage MicrOpay Meridian version 6 service pack 3 was released. No release notes were provided apart from the contents of the e-mail, but the instructions were to apply the upgrade immediately – no waiting, no testing, it didn’t even matter if you were in the middle of a pay run – Sage wanted this upgrade applied immediately.Sage extended its help desk support hours with staff available on 29th June and 6th July to assist with those companies which were impacted by the continuing software faults. Of course, this brings with it the implicit recognition that payroll staff are working Saturdays to catch up with the time they lost due to Sage’s presumed lack of diligence and rigour in testing.Sage’s marketing team were contacted on Friday 28th June, and an official statement requested.
Micropay Trinidad
Meridian Software Systems
Marketing replied that the Client Services Manager, Ross Stange, would call directly on that day. However, no call or any other form of contact was received, either on Friday 28th or since.Meanwhile, problems continue with early termination payment reports listing payment dates of 30th December 1899. Maybe service pack 4 is the winner?Disclaimer: the author is a Sage MicrOpay Meridian customer and stayed up late to upgrade MicrOpay four times in the last few weeks. CHIEF DATA & ANALYTICS OFFICER BRISBANE 2020 26-27 February 2020 Hilton BrisbaneConnecting the region’s leading data analytics professionals to drive and inspire your future strategyLeading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.Discover how your peers have tackled the very same issues you face daily.
Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.Download the Agenda to find out more. David has been computing since 1984 where he instantly gravitated to the family Commodore 64. He completed a Bachelor of Computer Science degree from 1990 to 1992, commencing full-time employment as a systems analyst at the end of that year. David subsequently worked as a UNIX Systems Manager, Asia-Pacific technical specialist for an international software company, Business Analyst, IT Manager, and other roles. David has been the Chief Information Officer for national public companies since 2007, delivering IT knowledge and business acumen, seeking to transform the industries within which he works.
David is also involved in the user group community, the Australian Computer Society technical advisory boards, and education.
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